Mortgage companies are turning towards automation to meet their increased customer expectations and to reduce the inefficiencies associated with manual work. It uses intelligent technology like AI, Machine Learning, and Computer Vision to make the to automate a number of tasks of the workflow. This makes the overall mortgage process easier for both the lender and the borrower.
This article focusses on how mortgage automation has helped lenders to transform their operations:
· Lessens The Cycle Time
Automation technology cuts down the time taken by the mortgage provider to process the loan drastically. It streamlines the workflow in important processes such as application review, verifying of the information in the application, getting property appraisals, submitting supporting documents to the mortgage underwriters, etc.
Technologies such as OCR (optical character recognition) technology are used to digitize and index documents. With the help algorithms, the risk level of the applicant is assessed accurately, in no time at all.
· Minimizing The Scope Of Error
People involved in the processing of loans are burdened with a high number of repetitive tasks. These include interacting with their borrowers through emails, phone calls, or in person. To top it they have to deal with large volumes of documents. Now, most of these documents contain sensitive financial data about the borrower, which again needs to be verified.
Doing all these tasks accurately is humanely impossible. However, with automation the chances of errors occurring are minimal.
· Providing Critical Insights
Mortgage businesses have made tremendous gains with the respect to the amount of information at their disposal. Thanks to big data. The mortgage providers use this data to improve their mortgage loan processing. High-end analytics enable them to track down areas that need to be worked on.
Here’s a list of a few things that advanced analytics can help you with:
- Establishing the various factors that impact the loan seeker’s ability to pay off the loan, then highlight the people who fit the bill.
- Determine low risk loans term and conditions.
- Establishing stringent criteria to obtain a loan.
- Taking note of the common characteristics among loan defaulters.
· Ensuring Compliance
All mortgage providers have to ensure that they follow the different regulations mandated by the state and federal authorities. These rules can be exhaustive, and non-compliance can be of heavy consequence to the mortgage provider.
Automation has made it easier for mortgage companies to ensure compliance. It does tasks such as sending alerts of missing documents to the loan officer, enabling the staff to easily view the rules applicable to the loan application in hand, etc.
· Increasing Scalability
The mortgage business is susceptible to the seasonal changes in the demand of housing. In the peak seasons, where the demand for housing loans is at the highest, automation makes the mortgage loans processing tools more scalable. This means that the tools will be able to handle higher volume of workloads, and add more users seamlessly.
In conclusion, mortgage companies have to adapt to automation to ensure optimal employee and customer satisfaction. It will enable them to keep up with competition, while making sure they do not fail to adhere to the regulatory compliances.